How do I contact Florence in an emergency?
The Florence office is open Monday - Friday, 9 am to 5:30 pm. Where possible it is always best to contact us via the live chat in the bottom right-hand corner of your browser. This is especially important in an emergency when you are trying to reach us out of hours.
Everyone in the Florence team has access to messages that come via the live chat which means we will always aim to respond to emergencies within five minutes.