Get Started!

How do I enable two-factor authentication?

Two-factor authentication protects your Florence account with an additional level of security. When you log in, we'll ask for both your password and a unique code from your mobile device. Even if someone has your password, they will not be able to log into your account without also having access to your mobile device

Keeping your Florence account safe is important. If compromised, your account details are at risk.

Set up two-factor authentication

  1. Download the Google Authenticator mobile app (available on iOS and Android).
  2. Go to your preferences.
  3. Click 'Enable' in the Two Factor Authentication section
  4. You will be asked to scan the barcode with your mobile device's camera.

The setup process is complete! We'll request the code on your Google Authenticator app to make sure it's you.

Account Recovery

If you lose access to your mobile phone, you will need to contact Florence to recover your account. You’ll be asked to provide detailed information to confirm your identity, and the process will take 1-3 business days.

Was this article helpful?
Yes No