Can I cancel an upcoming shift?
You can cancel upcoming shifts by clicking onto ‘My shifts’. Once you have located the shift you would like to cancel, select the ‘options’ button on the right and then ‘cancel shift’.
This will open our cancellation form. Please select a reason from the drop down list and then explain why you are cancelling in the free-type box below. You will need to agree to the cancellation terms and conditions at the bottom of the page and you will then be able to submit the cancellation.
Cancelling a shift will affect your reliability rating and if short notice, could leave the home in a vulnerable position. Please do always make sure when applying/accepting a shift, that you are available and happy to work.