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What is the Florence rating system?

When your timesheet is approved the employer will rate your performance on the shift. The feedback that is supplied is based on the following categories:

  • Punctuality
  • Documentation
  • Safety
  • Effectiveness
  • Care

You can see your own ratings by clicking the 'My Profile' tab and scrolling down to the 'Florence Ratings' section. If your overall rating falls below 2.5 you may automatically be suspended from Florence website and therefore unable to book further shifts.

Furthermore, cancelling shifts within 24 hours of the start of the shift risks patient safety - we take shift cancellation very seriously. If you cancel a shift within 24 hours, you risk being suspended from the platform. Please click here to see more information about cancelling shifts.

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