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When will I be paid?

There are two types of shifts on Florence: normal shifts and premium shifts. The employer decides what type of shift they post, but if it's a normal shift it will go through our payment process, which is on a weekly basis. Please ensure your timesheets are approved by Monday morning following your shift. This will guarantee you payment the following Monday (a week later).

Basically you should always try to get your timesheet approved as soon as possible. Contact the employer and kindly remind them to approve your timesheet!

Your Florence wallet will usually be updated at the end of the day, so don’t be worried if you go to check it first thing Monday morning and the money is still pending.

Withdrawing money from Florence to your bank account

This usually happens on the same day, but please allow up to two business days for the money to appear in your bank account.

Premium Shifts

If you have worked a premium shift you will be paid instantly when your timesheet is approved. This usually means that you will have money in your bank account within 24 hours of finishing a premium shift.

Premium shifts are great, but Florence has no control over what type of shift the employer posts. If you prefer premium shifts you can always contact the employer directly and convince them to post premium shifts instead of normal shifts (it doesn't cost them anything extra to do so).

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Phone: 020 3911 2555 Nurse Happiness Team

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