published on
March 11, 2022

COVID-19 Testing is Now Available for Social Care Staff

Fiona Millington
posted on
COVID-19: Nurses & Carers

COVID-19 testing is available to all key workers.

This includes nurses and carers who work via Florence.

Here, we'll explain who exactly can get tested, and the process to follow to get your test.

Who can get tested?

The National Testing Programme provides coronavirus tests to key workers who are showing symptoms.

It also provides tests to members of their household, if they are showing symptoms.

Nurses and carers are included in the list of eligible workers - please see the full list of who who can get tested in the government's Getting Tested guide.

The main symptoms of coronavirus are:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Information via NHS

How can I get tested?

If you or a member of your household is showing symptoms, you must self-isolate, and immediately report your need for a test.

You can request a test in two ways:

1. Request the test yourself

2. Request the test via Florence

  • Contact your Florence account manager to ask to be referred for a test. You can call on 020 3911 2555 or email
  • You will be sent an online form to complete to request your test.

After filling out your form using either of the above methods, you will automatically be offered a test.

Where to get tested

Testing is available at drive-through regional sites, or via at home via a kit delivered to your house.

Home testing kits are limited availability, and indeed had run out by the time of writing today (27.04.20), but the government has assured that more will be available - without providing a date for this.

You will need access to a car to visit a regional site.

Soon, testing will also be offered via satellite centres at hospitals, and at NHS facilities, which can be accessed on foot or via public transport. More about the various testing sites can be found on the government's 'the testing process' guide. However, again, these were not available for bookings yet at the time of writing (27.04.20).

What happens when you take the test?

The test involves taking a swab of the nose and the back of the throat, which can be done by you yourself (self-administered) or by someone else (assisted).

When do you get your results?

The government aims to return test results within 48 hours of a swab being taken, or within 72 hours for a home test.

Staying safe

We understand this is a difficult and stressful time, and we appreciate the incredible work you’re doing every day on the frontline of this crisis.

Florence is working to keep you, residents and care homes protected from the spread of infection. If you are unsure, please see our guidelines on what we are doing to help all Florence users, as well as see our policy for nurses and carers to follow during this time. 

If you have any questions, please get in touch by calling your account manager on 020 3911 2555, or emailing us at

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