published on
March 11, 2022

Our Guidelines for your Safety During the Coronavirus Outbreak

Charles Armitage
posted on
COVID-19: Nurses & Carers

The wellbeing of residents, care staff and care providers has always been our first priority at Florence.

Now, in light of the uncertainty we’re facing due to the coronavirus (COVID-19) outbreak, I'd like to share the steps we’re taking to help protect everyone who uses the platform.

I hope this will help assure you that your safety comes first with us, and give a view of the system we’ve put in place to limit the spread of infection.

We have launched a plan of action for the safeguarding of residents and Florence users, covering a number of critical points that I’ll explain below.

Tracking suspected cases

Our policy requires nurses, carers and care providers to immediately report any suspected cases of COVID-19 they see or experience, either by answering 'yes' to our daily screening question, by speaking to their account manager or by emailing

You can find full details of how and when to report a suspected case by clicking on the guidelines below:

1. Guidelines for nurses and carers
2. Guidelines for care provider clients

Reports will be investigated at speed by our dedicated incidents team.

Action to prevent the spread of infection

On following up a report, we will take action where needed to protect residents, care providers and workers. Our first priority will be to prevent the spread of any infection discovered.

We’ll communicate with each individual who contacts us to understand the best measures to take, based on the situation.

Open communication with you

If a care setting is affected by closure or shift cancellations due to a report of COVID-19, we will get in contact with nurses and carers directly to update, lend support and explain next steps where needed.

Similarly for care providers, if a nurse or carer you work with is affected by COVID-19, we will be in contact to discuss subsequent actions to take, and give any guidance necessary.

Following the situation as highest priority

My team and I at Florence will be carefully monitoring events unfolding in the upcoming weeks, so we are prepared for all scenarios.

We are working to the advice of Public Health England, and will continue to evolve our policy when needed to protect users and residents.

I hope this overview helps to reassure you of our commitment to your safety.

If you would like to talk about our guidelines, please email us on, or call us on 020 3911 2555 - we'd be happy to answer any questions you have.

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