We understand how frustrating it can be to see any delays to your timesheet being approved. 

That’s why we’ve updated our process to help prevent this from happening. 

Our first priority is to help nurses and carers to stay in control. So you chasing timesheets and potentially waiting for payment is unacceptable.

We’ve introduced new measures to reduce the chance of delays in approval from care homes, and we continually remind our homes how important it is to approve timesheets promptly.

What’s changing?

Every Tuesday, your account manager now receives a report letting them know how many nurses and carers have outstanding timesheets. 

Your account manager’s priority is to get these approved before the 3pm payment deadline for those paid by PAYE on Wednesday. 

This also helps our limited company nurses, as no timesheet will be left outstanding or missed.

If we have difficulties getting in touch with a home then we escalate the issue to their senior management.

What should I do today if my timesheet isn’t approved? 

Tell your account manager your timesheet has not been approved, and they will follow up with the care home. 

If you feel comfortable doing so, we also advise you to nudge the home about this issue and either give them a call or speak to them while you are on shift. 

The reason we suggest doing this is because we don’t have the authority to approve any outstanding timesheets without express permission from the home manager. 

Often, speaking to them directly can help resolve this issue quicker, as two people reminding them can be better than one!

What’s next?

Alongside what we are doing now, we’re also looking into ways we can make the timesheet approval process faster. 

When it is ready we will be approaching our nurse and carer community to gather your feedback.

We know how frustrating this issue is; we hear you and we support you, and are always looking for ways to make Florence best for you. 

In the meantime, please keep letting us know if you are kept waiting by a home. Get in touch by calling your account manager on 020 3911 2555, or by emailing [email protected]