3 mistakes care leaders make when buying software (and how to avoid them)

Choosing new systems for your care organisation can be complex — from comparing costs to managing rollout and training. After working with thousands of providers, we see the same three mistakes time and again.

1. Focusing on price over usability

Low-cost systems can seem appealing, but they often create hidden costs later. Clunky tools lead to wasted time, manual workarounds and frustrated teams. Prioritise usability — the right system saves hours every week and pays for itself through efficiency.

2. Overlooking staff adoption

Even the best software fails if your team doesn’t use it. Adoption takes clear communication, hands-on training and quick wins that show value early on. Before signing a contract, ask vendors about onboarding and ongoing support; the easier your staff find it to use, the faster you’ll see results.

3. Rushing implementation without data planning

Pushing for a quick go-live is one of the most common pitfalls. Without a clear data migration plan, key information can be lost or duplicated — creating compliance and reporting issues later. Build in time to clean and validate data before launch.

Make your next software decision a confident one

Avoid these pitfalls with our Software Purchasing Checklist, built to help care leaders choose systems that improve efficiency, support staff and simplify compliance.