Make agency management simple

Book 100% compliant temp staff from multiple agencies in one place

No-stress agency management and neutral vendor tools to save money, time and improve quality

Agency management made simpleAgency management made simple

Safe staffing,
without the struggle

99% fill rate
300+ agencies
100% compliant
Auto fill shifts on the Florence appAuto fill shifts on the Florence app

Exclusively compliant staff

Unlike other agency management tools or neutral vendors, you control the candidates you see.

Only candidates with up-to-date skills and experiences can be proposed for your shifts. If their credentials expire, they will be blocked.

The Florence compliance team will check key evidence to assure you that only qualified and legal candidates can be booked into your homes.

Continuity of care?
No problem

Another exclusive: invite staff back, across different agencies, and have the same people work with you again and again.    

Invite 'favourites' from your list to shifts in a button click.

Temp staff will keep building relationships with your service users and team, a win-win for continuity of care.
Florence workers using the app at a train station
Auto fill shifts on the Florence appAuto fill shifts on the Florence app

Stop scrambling and save

Booking agencies in one place helps you save, even on last-minute shifts.

Compare prices at-a-glance and always stay on top of spend for urgent shifts.

Timesheets and invoicing are all handled within the platform, so you never need to worry about agency invoices again.

Easy shift-filling, forever

Choose from 300+ agencies, or add your own.

Want to fill shifts with your permanent staff first? Send invites, instantly.

Everyone benefits: our tech-lead process cuts agencies' time spent on manual compliance checks.
Florence workers using the app at a train stationFlorence workers using the app at a train station
Auto fill shifts on the Florence appAuto fill shifts on the Florence app

From care staffing experts

In eight years we've filled over one million shifts as a staffing app for social care and NHS services.

Take control of your agency usage, costs and quality with the specialists in healthcare staffing tech.

Compare services

At Florence, we understand that one size does not fit all. That's why you can choose between our agency manager portal or complete neutral vendor solution.

Agency manager portal
Full neutral vendor solution
Agencies
Add your own agencies
Access to other agencies we have pre-vetted to increase your supply
Annual agency audits ensure that compliance processes meet the required standards
Real-time vetting so only fully compliant staff matched to shifts
Consolidated contracts and terms of engagement
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Timesheets and billing
In-app timesheet capture
Pricing and charge rates in-app
Invoice generation with all backing data
Capture off-Florence spend for reporting or billing
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Reporting
Basic reporting overview
Full reporting: usage, agency performance and cost
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Costs and support
Dedicated account manager and 24/7 customer support
Set up or ongoing fees
Book shifts with your own staff
Book agency workers via agencies
Cost to agencies
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Nil
10p per hour
25p per hour
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Nil
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Agency manager portal
Full neutral vendor solution
Bookings
See and manage all your vacant shifts in one portal
Cover vacant shifts with internal staff before sending to agency (optional module)
Set rules for which agency get the shifts in what order - tiering
Set rules for which agency get the shifts in what order - tiering
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Agencies
We build your panel of agencies with you to ensure you get continuty
Access other pre-vetted agencies we have to enhance your supply options
Basic compliance - agencies provide profiles. Agencies sample audited annually by us
Advanced compliance - real time compliance vetting to ensure only fully compliant candidates can be prosposed
Consolidated contracts and terms of engagment with agencies
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Timesheets and billing
In platform timesheet capture
Pricing and charge rates in platform
Invoice generation with all backing data
Capture off panel spend for reporting or billing
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Reporting
Basic Reporting overview
Full suite of reporting showing usage, agency performance and cost
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Costs & Support
Dedicated account manager and 247 customer support
Set up or on going fees
Booking shifts with your own staff
Booking agency workers via agencies
Cost to agencies
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Nil
10p per hour
25p per hour
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Nil
10p per hour
50p per hour
Nil

Recognised by

CPD, Scottish Care, Championing Social Care, CQC and CWC logos

Neutral vendor FAQs

How much does Florence cost?

There is no added charge to book temp staff from Florence into shifts through neutral vendor.

Booking staff from agencies into shifts costs 50p per hour plus VAT.  

Booking your own staff into shifts costs 25p per hour.

There are no other fees.

What is Florence neutral vendor's VAT status?

We follow HRMC's guidelines.

Our fees when you book an agency worker or your own staff are VATable.

When you book an agency worker, HMRC nursing concession will apply.

Each case is different, but in most cases, nurses do not attract VAT, and neither do some carer roles.

What is a neutral vendor?

A neutral vendor service allows us, as the Neutral Vendor, to act as your agent so that you can book agency staff from a selection of agencies under a standard set of favourable pricing, terms and conditions.

Our neutral vendor service provides a fair process, allowing agencies to be tiered and compete equally within each tier.

Using us, you can book temp staff best suited to your shifts from various agencies and get a single invoice each week. Saving you time and money.

Can Florence be a master vendor?

Yes - Florence can provide a master vendor service and would be delighted to discuss this further.

For care providers in the private sector, there are typically VAT disadvantages to working with a master vendor, so we would recommend a Neutral Vendor.

If you are in the public sector, this is less of an issue, and Master Vendors tend to be the favoured option.

What is better, a neutral or master vendor?

There is no simple answer. It depends on your organisation and current set up. We would be happy to discuss this further and propose what we believe is the best solution for you.

What about agency bookings that happen outside Florence neutral vendor?

While there are benefits to having all bookings go through Florence, outside bookings do occur. Florence can process the billing for these and capture the MI.

How long does implementing Florence neutral vendor take?

From signing the contract, Florence takes 2-4 weeks to implement across a mid-size care organisation.

Are the savings Florence neutral vendor offers 'real'?

The short answer is yes.

You'll get an individual spend analysis to let you know what savings you can expect to make. If you won't make savings with Florence, we will also let you know.

It important to also consider the indirect costs of the processing and managing multiple agency relationships when considering savings.

How many agencies do you work with?

We work with over 300 agencies across the UK. We are happy to add other agencies to Florence if they pass our compliance standards. If you have a favourite agency not on our panel, we would be delighted to add them.

What fill rates does Florence neutral vendor achieve?

Typically, 99%.

Unfortunately, there will always be some shifts we can't fill. At Florence, we don't like to make empty promises, so we will never say 100%.

We will give your company an individualised, accurate forecast based on your previous and expected future usage.

What roles does Florence neutral vendor cover?

We cover all roles that a care provider may need. We primarily cover front-line care roles, including nurses, carers, and support workers, but we also provide catering, cleaning, driving, maintenance, and administrator roles.

Can I add my local agency?

Yes, you can if they pass Florence's compliance standards. If they do not meet our standards we will discuss this with you and decide on the next steps.

How can Florence be a neutral vendor when Florence also offers staffing?

Our Neutral Vendor offering is a separate company from our staffing company. We let our customers decide whether to add Florence's staffing business to their panel. There is no obligation to.

If you choose to add Florence to your panel, it is treated as every other agency in that tier. Florence will receive the shifts at the same time and get no preferential treatment.

Our system uses rule-based algorithms to match staff to your shifts, which you control. Simply put, our system keeps it fair and neutral.

You're in control of the agencies you work with. You can choose to include Florence as a staffing option, but this is optional.

What customer support does Florence neutral vendor provide?

Companies using Florence's neutral vendor solution each have a dedicated and backup account manager for ongoing support and training.

Your account manager and broader team are here to help you through any issues, 24/7.

What happens if an agency cancels a shift or I have an issue?

When a shift is cancelled you will be notified and Florence will automatically attempt to find you a replacement.

You can also remove agencies from your selection at will.

What other sectors do you provide services to?

We only provide technology and staffing services to health and social care providers. Unlike many other neutral vendors, care is not an afterthought or add-on. We only do care. So, our entire operation is built with that in mind.

Why should I use a neutral vendor or agency management solution?

Almost every home will engage with multiple agencies. Each agency is unique, so you will be managing different contracts, pricing and payment terms and approaches to compliance.

Managing this takes time, costs money, and, in some cases, can add risk.

A neutral vendor can take this off you and simplify everything, freeing you up to do other higher-value tasks.

Why should I use Florence?

At Florence, we are guided by our customers' needs and powered by technology's potential. Unlike others, we strive for simplicity, innovation and always, integrity:

- We only work in the care sector - making us experts who truly understand you. From understanding care roles and needs to VAT rules. 
- When introducing a new solution, ease of use needs to be a top priority; our solutions are award-winning, with 91% of users rating Florence as "easy to use". 
- Transparency is at the heart of what we do - even with pricing. 
- Our customer support team is UK-based - meaning we can come and see you face to face and are always in your timezone.

What does it mean when neutral vendors offer me a share of savings?

Some neutral vendors look at your invoices and then offer to take a share of the savings. You only should pay a fair and transparent fee for the service, and any savings should be yours.

Should I use a procurement consultant to help me decide on the best solution?

Many of our customers tell us they are often approached by consultants to help them select the best provider. If you are looking to keep an eye on costs, we recommend doing this work research & comparison in-house.

However, if you do decide to use a consultant, we recommend carefully reviewing the terms of service, including best rates, contractual obligations and most importantly agreeing a fixed rate.

Talk to us

Want to fill your shifts faster? Add your details to the form and our friendly team will get in touch to set up a quick demo.
Talk to the Florence teamTalk to the Florence team