At Florence, we understand that one size does not fit all. That's why you can choose between our agency manager portal or complete neutral vendor solution.
There is no added charge to book temp staff from Florence into shifts through neutral vendor.
Booking staff from agencies into shifts costs 50p per hour plus VAT.
Booking your own staff into shifts costs 25p per hour.
There are no other fees.
We follow HRMC's guidelines.
Our fees when you book an agency worker or your own staff are VATable.
When you book an agency worker, HMRC nursing concession will apply.
Each case is different, but in most cases, nurses do not attract VAT, and neither do some carer roles.
A neutral vendor service allows us, as the Neutral Vendor, to act as your agent so that you can book agency staff from a selection of agencies under a standard set of favourable pricing, terms and conditions.
Our neutral vendor service provides a fair process, allowing agencies to be tiered and compete equally within each tier.
Using us, you can book temp staff best suited to your shifts from various agencies and get a single invoice each week. Saving you time and money.
Yes - Florence can provide a master vendor service and would be delighted to discuss this further.
For care providers in the private sector, there are typically VAT disadvantages to working with a master vendor, so we would recommend a Neutral Vendor.
If you are in the public sector, this is less of an issue, and Master Vendors tend to be the favoured option.
There is no simple answer. It depends on your organisation and current set up. We would be happy to discuss this further and propose what we believe is the best solution for you.
While there are benefits to having all bookings go through Florence, outside bookings do occur. Florence can process the billing for these and capture the MI.
From signing the contract, Florence takes 2-4 weeks to implement across a mid-size care organisation.
The short answer is yes.
You'll get an individual spend analysis to let you know what savings you can expect to make. If you won't make savings with Florence, we will also let you know.
It important to also consider the indirect costs of the processing and managing multiple agency relationships when considering savings.
We work with over 300 agencies across the UK. We are happy to add other agencies to Florence if they pass our compliance standards. If you have a favourite agency not on our panel, we would be delighted to add them.
Unfortunately, there will always be some shifts we can't fill. At Florence, we don't like to make empty promises, so we will never say 100%.
We will give your company an individualised, accurate forecast based on your previous and expected future usage.
We cover all roles that a care provider may need. We primarily cover front-line care roles, including nurses, carers, and support workers, but we also provide catering, cleaning, driving, maintenance, and administrator roles.
Yes, you can if they pass Florence's compliance standards. If they do not meet our standards we will discuss this with you and decide on the next steps.
Our Neutral Vendor offering is a separate company from our staffing company. We let our customers decide whether to add Florence's staffing business to their panel. There is no obligation to.
If you choose to add Florence to your panel, it is treated as every other agency in that tier. Florence will receive the shifts at the same time and get no preferential treatment.
Our system uses rule-based algorithms to match staff to your shifts, which you control. Simply put, our system keeps it fair and neutral.
You're in control of the agencies you work with. You can choose to include Florence as a staffing option, but this is optional.
Companies using Florence's neutral vendor solution each have a dedicated and backup account manager for ongoing support and training.
Your account manager and broader team are here to help you through any issues, 24/7.
When a shift is cancelled you will be notified and Florence will automatically attempt to find you a replacement.
You can also remove agencies from your selection at will.
We only provide technology and staffing services to health and social care providers. Unlike many other neutral vendors, care is not an afterthought or add-on. We only do care. So, our entire operation is built with that in mind.
Almost every home will engage with multiple agencies. Each agency is unique, so you will be managing different contracts, pricing and payment terms and approaches to compliance.
Managing this takes time, costs money, and, in some cases, can add risk.
A neutral vendor can take this off you and simplify everything, freeing you up to do other higher-value tasks.
At Florence, we are guided by our customers' needs and powered by technology's potential. Unlike others, we strive for simplicity, innovation and always, integrity:
- We only work in the care sector - making us experts who truly understand you. From understanding care roles and needs to VAT rules.
- When introducing a new solution, ease of use needs to be a top priority; our solutions are award-winning, with 91% of users rating Florence as "easy to use".
- Transparency is at the heart of what we do - even with pricing.
- Our customer support team is UK-based - meaning we can come and see you face to face and are always in your timezone.
Some neutral vendors look at your invoices and then offer to take a share of the savings. You only should pay a fair and transparent fee for the service, and any savings should be yours.
Many of our customers tell us they are often approached by consultants to help them select the best provider. If you are looking to keep an eye on costs, we recommend doing this work research & comparison in-house.
However, if you do decide to use a consultant, we recommend carefully reviewing the terms of service, including best rates, contractual obligations and most importantly agreeing a fixed rate.