A great success story… Florence is a Company I would highly recommend.”
The Challenge
Mariposa, as a smaller provider, was facing challenges in managing agency usage across its group of 8 care homes. Without the luxury of a large central team, the management of agencies became increasingly complex, with multiple agencies on their books. The leadership team wanted to regain control of their temporary staffing, achieve greater transparency across the group, improve quality and ultimately, reduce costs.
The Florence Solution
Mariposa Care adopted Florence’s workforce management tool to tackle the challenge head-on: Agency Manager.
By using Florence’s Agency Manager available shifts are now sent to a tiered and vetted list of external agencies that have undergone rigorous compliance checks.
Why Florence?
Miriam Beastall, Group HR Director at Mariposa Care, explained why they chose Florence:
“We had heard good things about Florence in the sector. What stood out to us from the first meeting was their deep understanding of the challenges we faced. The technology is incredibly intuitive and Florence works with us in true partnership to manage our Temporary Agency supply. Our decision to move to them was the right call, they have certainly delivered. As a medium sized care home operator, working with Florence has given us a brilliant, user-friendly solution and an extended capacity from our central team to help us with our Temporary Agency.”
The Results
The impact has been transformative across the Mariposa Care network:
Reduced Costs
- Up to 17% lower agency costs delivered vs historical trends.
Streamlined Processes
- 100% of shifts filled by panel agencies are within the agreed rate card.
- 0% off panel usage all agency bookings now run via Florence
- Greater than 90% of Agency shifts are now filled by their preferred Tier 1 suppliers.
- Streamlining of staffing agencies to a core group of high quality and cost effective suppliers, providing greater control and stronger partnerships.
- Improved transparency over compliance standards – Florence’s built-in checks and vetting processes have given the group renewed confidence that all temporary staff and agencies meet the highest standards.
Miriam Beastall continues:
“Florence’s robust auditing checks and profile information required on the system, gives us the confidence in the compliance standards of our Agency supply and Temporary Workers; ensuring CQC safe recruitment regulations are met. We can also choose our Agency worker, reading their profiles, training, experience, and ratings from other clients – before choosing the best Temporary Worker submitted for our care home team.
Florence’s system has excellent reporting functions, financial controls, and a user friendly dashboard for our Operations Team to monitor in real time to keep controls on Agency hours booked. In addition, the rates are more competitive and there are substantial cost savings to benefit from.
The team at Florence are accessible, responsive, and great to work with. You are supported well at the onboarding stage, and that continues once the system’s embedded too.
One of the keys to our success was engaging our homes that use Agency from the start…the Managers loved Florence when we first had the opportunity to see the system, and that buy-in from the start has resulted in all Managers using Florence and we don’t have any Agency bookings outside of the system.