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Nurses & Carers
Care Homes
Help Centre
Here you will find all the most frequently asked questions about Florence.
Featured questions
How do I contact Florence in an emergency?
What is the Florence Academy?
What are your rates of pay?
Categories
General
How does the Florence algorithm work?
Payment & Fees
How do I set up an online payment account with Florence?
How does the payment system work?
How It Works
What is the Florence shift matcher?
For Employers
How do I make contact with nurses and carers?
Why is your payment system different to a normal agency?
How can I see a list of nurses/carers that have worked within my location?
How do I post a shift?
What pre-vetting do nurses undergo before they can work through Florence?
How are the worker’s ratings calculated?
What do I do if a nurse doesn't arrive at the start of the shift?
How is Florence different to a normal nursing agency?
Payment for Employers
An introduction to payment with Florence
How does Florence's payment system work?
What is the Direct Debit Guarantee?
Posting Shifts - Employer
How do I approve a nurse or carer's applications?
How can I send a direct invite?
How can I update my unit description?
Can I save nurses/carers that have worked at my location before?
How do I post shifts?
Can I cancel a shift once I've posted it?