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Florence is a staffing app for NHS and health and social care organisations. We work with 1000s of businesses across the UK to help them take control, save money and spend less time organising their staff. Our app allows you to manage your schedule, fill any shift gaps quickly and track all of your staff costs.

We provide nurses, carers, support workers with a variety of skills.

We only provide technology and staffing services to health and social care providers. Unlike many other neutral vendors, care is not an afterthought or add-on. We only do care. So, our entire operation is built with that in mind.

You set your own rates but must comply with the minimum wage rate.

Florence is for NHS and social care providers looking to fill shifts with trusted nurses, care assistants and support workers.

Florence is used by a range of care settings including care homes, nursing homes, supported living homes, NHS and private hospitals, domiciliary care services, complex care services and mental health services.

Yes, you can add as many users as you need.

Absolutely. At Florence we encourage continuity of care as much as possible and have a favourites feature so you can invite staff back, again and again.

Yes we interview every professional who joins Florence and perform rigorous background checks covering relevant training and qualifications, right-to-work and criminal history.

Our neutral vendor offering is a separate company from our staffing company. We let our customers decide whether to add Florence’s staffing business to their panel. There is no obligation to do this.

If you choose to add Florence to your panel, it is treated as every other agency in that tier. Florence will receive the shifts at the same time and get no preferential treatment.

Our system uses rule-based algorithms to match staff to your shifts, which you control. Simply put, our system keeps it fair and neutral.

Yes – Florence can provide a master vendor service and would be delighted to discuss this further.

For care providers in the private sector, there are typically VAT disadvantages to working with a master vendor, so we would recommend a neutral vendor.

If you are in the public sector, this is less of an issue, and master vendors tend to be the favoured option.

Yes, you can if they pass Florence’s compliance standards. If they do not meet our standards we will discuss this with you and decide on the next steps.

The best way to report an incident to Florence is by email, so that both parties have a record of what was reported and when. Send a brief outline of what happened to incidents@florence.co.uk. If you need advice about whether the issue is reportable, please speak to your account manager.

With Florence, you can be up and running in minutes. Book a demo to get started.

With Florence Academy, you can be up and running in minutes. The current record for a small care home group (with 42 staff) to build out their training from scratch is 16 minutes. If you beat it let us know and we will send you some chocolates. Yes, really. 🤝

From signing the contract, Florence takes 2-4 weeks to implement across a mid-size care organisation.

We work with over 300 agencies across the UK. We are happy to add other agencies to Florence if they pass our compliance standards. If you have a favourite agency not on our panel, we would be delighted to add them.

There is no added charge to book temp staff from Florence into shifts through neutral vendor.

Booking staff from non-Florence agencies into shifts costs 50p per hour plus VAT.

Booking your own staff into shifts costs 25p per hour.

There are no other fees.

91% of our users find it super easy to use and we are always at hand if you need a refresher training session for you and your teams.

Companies using Florence’s neutral vendor solution each have a dedicated and backup account manager for ongoing support and training.

Your account manager and broader team are here to help you through any issues, 24/7.

Some neutral vendors look at your invoices and then offer to take a share of the savings. You only should pay a fair and transparent fee for the service, and any savings should be yours.

Typically, 99%.

Unfortunately, there will always be some shifts we can’t fill. At Florence, we don’t like to make empty promises, so we will never say 100%.

We will give your company an individualised, accurate forecast based on your previous and expected future usage.

When a shift is cancelled you will be notified and Florence will automatically attempt to find you a replacement.

You can also remove agencies from your selection at will.

A neutral vendor service allows us, as the neutral vendor, to act as your agent so that you can book agency staff from a selection of agencies under a standard set of favourable pricing, terms and conditions.

Our neutral vendor service provides a fair process, allowing agencies to be tiered and compete equally within each tier.

Using us, you can book temp staff best suited to your shifts from various agencies and get a single invoice each week, saving you time and money.

There is no simple answer. It depends on your organisation and current set up. We would be happy to discuss this further and propose what we believe is the best solution for you.

We take your data seriously here at Florence. We are Cyber Essentials certified and are on a number of public sector frameworks that involve a data security audit.

Our team is available 24/7 via our online chat or by email.

No, we don’t charge cancellation fees.