Picking the right
Easily prove your address and complete your Florence registration in no time. See what documents are accepted and how to get them.
What is a proof of address?
A proof of address is an official document that confirms where you live. It’s used to verify your identity and ensure your registered details are accurate. Many organisations, including Florence, require it as part of their onboarding process.
What is considered a proof of address?
Providing proof of address is a standard requirement when registering for work in the UK. It ensures your identity is verified and helps keep workplaces safe. To be accepted, the document must:
- Show your full name and current address
- Be issued by a recognised organisation (such as a bank, utility provider, or government body)
- Be dated within the last 3 or 12 months, depending on the type of document
If you’ve recently moved or don’t have traditional bills in your name, there are still ways to provide proof—keep reading to find out which documents are accepted and what to do if you don’t have one.
What counts as proof of address?
Your proof of address must be a recent official document showing your name and UK address. Some documents must be dated within the last 3 months, while others can be up to 12 months' old. Check the list below to see what’s accepted.
Accepted documents issued within the last 3 months:
- Utility bill (gas, electricity, satellite TV, landline phone)
- Bank statement or building society letter
- Solicitor’s letter confirming a house purchase or land registry document
Accepted documents issued within the last 12 months:
- Mortgage statement from a recognised lender
- Council tax bill (current year, typed version only)
- Rent card or tenancy agreement (council/housing association)
- P45 or P60
- HMRC tax letter (current financial year)
- Electoral Register entry
- NHS medical card or GP registration letter
Documents we do not accept as proof of address:
Unfortunately, we cannot accept certain documents as proof of address, even if they show your name and address: payslips, mobile phone bills, provisional driving licence, credit card statements, hospital letters.
I like how easy and flexible it is with Florence ”
I choose Florence as I needed flexible work to fit around my course demands while I am studying. It works perfectly as I choose my hours and fit shifts around my studies.
I like how easy it is with Florence - there is no one ringing and hassling me. I love being able to contact the support team via the chat functionality. I love that I can do everything through the app, but I know there is someone on the end of the phone if I need them.
Megan - Support Worker
What if you don’t have these documents?
I don’t have a utility bill in my name, what should I do?
If you live with family or in shared accommodation, you may be able to use a bank statement, tenancy agreement, or council tax bill as proof.
Can I use a digital document?
Yes, we accept digital copies as long as they clearly show your name, address, and issue date.
I’m new to the UK, what should I do?
If you’ve recently moved, a bank statement from a UK bank or an official government letter may be accepted.
Got questions?
We’ve got answers
Got a question? Head over to our Help Centre to see if we’ve already answered it. It’s usually the fastest way to get the information you need.
How do I register with Florence?
- Simply download the Florence app.
- You can complete your entire registration process via the app.
- The team will be in touch to offer support.
- Enter your postcode and basic details to see if there are shifts available near you.
- If shifts are available, you can go ahead and complete registration.
- If there aren’t any shifts near you, we’ll put you on our waiting list and contact you when things change.
Find out which documents you need to register here.
What is the minimum work experience to join Florence?
What is the minimum work experience for Florence?
Social care shifts:
– Care workers, support workers, and senior carers: At least six months of UK work experience.
– Nurses: At least one year of experience as a UK nurse.
NHS shifts:
– Nurses: At least six months of NHS experience.
I qualified as a nurse abroad. Can I work for Florence?
Yes! We’re proud to work with care professionals who have experience from all over the world.
To work as a nurse for Florence, you’ll need a valid NMC PIN and proof of at least one year of nursing experience.
Which documents do I need to register with Florence?
You can see which documents you need to register with here.
Who can I use as my two employment references?
What is considered a reference?
To work with Florence, you’ll need at least two employment references who can confirm your professional care experience. These must come from a professional email address.
Multiple references that cover the 3 consecutive years are also welcomed.
Important: For both nurses and care assistants, one of your references must be from your most recent UK employer. Your references must also be verified through your work history.
From overseas?
If you are from outside the UK, references must be on company letterhead paper and should be attached to an email from a professional address.
No references?
Unfortunately, if your references don’t confirm your care experience, we will not be able to continue with your application.
How do I prove I have the right to work in the UK?
How do I prove my right to work if I have a UK or Irish passport?
If you have a UK or Irish passport (valid or expired), you can use it to prove your right to work in the UK. During registration, we’ll verify it through our online interview platform, Willo.
Make sure:
- All four corners of your passport are visible.
- All text is clear and easy to read.
- You provide the original passport, not a photocopy.
If your passport is in a different name than your legal name, see what to do here.
How do I prove my right to work if I’m not a UK citizen?
If you have a Biometric Residence Permit (BRP), Biometric Residence Card (BRC), or Frontier Worker Permit (FWP), you’ll need to generate a share code through the Home Office online service. We’ll ask for this code during your registration interview on Willo.
If your share code is in a different name than your legal name, see what to do here.
Do I need to provide any other documents?
Depending on your visa type, we may need additional documents. Learn more about the requirements for:
Once your right to work is confirmed, we’ll update your registration automatically.
How can I validate my certificate?
You now have a public profile, so it’s much easier to share your achievements with your employer.
When you download your certificate, you’ll see a link and a candidate number. Simply share the link and candidate number with your employer: they can use this information to view all the certificates (with dates) on your public profile.
You can share your certificates on social media by linking to your public profile, too.
We now charge a small fee to download our certificates. When you pay for your certificate, it’ll appear on your public profile.
How long will it take to sign up?
It can take as little as 3 working days to register with Florence. If all your documents are eligible and in date, we are able to approve your application quickly. References and security checks often take the longest to sort out, so we recommend getting these ready first. We’ve put together a handy guide to registration here.