published on
April 5, 2022

You can now book support worker shifts on our app

posted on
News and Updates

Exciting news - support worker shifts are now available on the Florence Flex app.

If you’re a carer using Florence Flex, you can apply to become a support worker too.

This means you can book support worker shifts as well as carer shifts.

Do note: support worker shifts are only available in our free app - so to access them, you’ll need to download the app first.

>> Download the app here <<

How to see support worker shifts

1. Download the Florence Flex app here, if you haven’t already.

2. Open the app and sign in to your Florence Flex account.

3. Go to ‘Settings’, then ‘Roles’ and select ‘Support worker’ from the options. Hit ‘Add new role’.

Here's how it looks when you select the 'Support worker' under 'Roles' in the app:

Support worker shifts on Florence Flex
Become a support worker

From here, your Florence Flex account manager will set up a short call with you to discuss the role and answer any questions.

You’ll be able to start viewing and booking support worker shifts if you're approved to become a support worker after this call. 

What you need to become a support worker

To book shifts on Florence Flex as a support worker, we require:

  • Six months’ experience working as a carer or support worker.
  • Right to work in the UK (unfortunately, we are unable to work with people on tier 2 and tier 4 visas).
  • Up-to-date mandatory training certificates (covered by our free Florence Academy training courses).
  • Up-to-date enhanced DBS certificate.

If you’re a carer currently booking shifts with Florence Flex, you will have met these requirements already.

What does a support worker do?

Support workers look after the daily wellbeing of the person in their care. They help people living with different learning disabilities, physical disabilities and mental health needs to live more independently.

As a support worker, your duties would include personal care, meal preparation and promoting personal independence.

Support workers provide both emotional and physical assistance, and will work with individuals living in a supported living home or out in the community. 

A support worker role will not be in a care home setting, and you will generally be working with non-elderly adults.  

In most cases you will be providing one-on-one care.

What are the shift patterns?

Support worker shift patterns are typically as follows:

  • 8am - 2pm 
  • 2pm - 8pm 
  • 2pm - 8pm + sleep in until 8am next morning
  • 8am - 8pm 
  • 8pm - 8am 

There is typically a care plan to follow as a support worker. Your day will be made up of assisting the individual with their daily routine; eg going to the shops, preparing dinner, providing companionship.

Is a support worker the same as a domiciliary carer?

No, a domiciliary carer delivers care to people in their own home (who may also require palliative care).

A support worker provides assistance in a person’s supported living home, or in the community. 

Here to help

If you have any more questions about support worker shifts, please get in touch with the team - we’re happy to help. 

Hit the chat button in the bottom right of your screen, email us on, or call us on 020 3911 2555.

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