Free template and guide

Complaints policy and procedure template


Ensure your organisation handles feedback professionally with our detailed complaints policy and procedure template. This document provides clear guidance for managing comments, suggestions, compliments, and complaints to improve service quality and comply with relevant legislation.

Key Features:

  • Clear definitions: Distinguish between types of feedback.
  • Structured procedures: Step-by-step instructions for handling and responding to complaints.
  • Continuous improvement: Framework for implementing changes based on feedback.

Complaints policy and procedure template