Four Seasons Health Care Group: Taking control of care staffing costs
Four Seasons Care Group used Agency Manager along with our autofill feature to cut staffing agencies from 250 to 50 — driving-up cost control. Find out how.
>80%
Year on Year retention of members of the Staff Bank
£2.1m
of savings delivered by Agency avoidance
100%
of shifts filled by panel agencies within agreed rate card
The challenge
Four Seasons had been facing a significant challenge in managing agency use across its group of 46 care homes. With over 250 different agencies on their books, managing staffing was becoming increasingly complex and costly. The team wanted to take back control of their temporary staffing agencies, gain greater transparency across the group and ultimately greater control of costs.
The result has been a saving of over £2.1 million on agency staffing across the group.
The Florence solution
Four Seasons adopted a wide range of Florence’s contingent workforce management tools across their network – Temporary Staffing, Agency Manager and Bank Manager.
By using Florence’s Bank Manager tool alongside Agency Manager, the group can now easily offer shifts first to bank or permanent staff, and finally to their tiered agencies. They’ve chosen to include Florence’s own Temporary Staffing pool in their tiering structure. This has resulted in greater cost control and reduced agency spending.
Why Florence?
Anne-Marie, Flexibank Manager at Four Seasons, explained why they chose Florence:
“We already had a long-standing relationship with Florence, using their Temporary Staffing tool to fill empty shifts. What stood out to us was not only the ease of use of their technology, but their commitment to support and integrity. I trust Florence 100%. It’s clear that Florence isn’t just about making money—they truly care about improving care.”
Favourite Florence tools
Agency Manager – controlling agency usage, driving greater cost control and transparency.
Bank Manager – reducing agency costs and increasing shift fill rate, by sending empty shifts to bank or internal staff first.
Temporary Staffing – Access to a pool of quality temporary staff “that we trust will not put us at risk of compliance issues”.
The results
The impact is being felt across the Four Seasons network:
Building a better Bank
500 staff members recruited to the internal bank
>80% Year on Year retention of members of the Staff Bank
Reduced costs
£2.1m of savings delivered by Agency avoidance
469,000+ hours filled by Bank Staff over 2024
Streamlined processes
100% of shifts filled by panel agencies within agreed rate card
85% of Agency shifts filled by Tier 1 suppliers
Reduction of staffing agencies from over 250 to just 50, providing greater control over staffing.
Improved transparency over compliance standards – Florence’s tools and processes have given the group confidence back that all temporary care professionals and agencies are fully vetted and compliant.
