FAQs

No, we don't charge cancellation fees.

We take your data seriously here at Florence. We are Cyber Essentials certified and are on a number of public sector frameworks that involve a data security audit.

Continuous Professional Development (CPD) is the way that professionals continue to learn and develop throughout their career and ensure they keep their skills and knowledge up to date to be able to practise safely.
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If you work in a role that requires registration with a regulatory body such as nursing, then you are required to keep your skills and knowledge up to date through CPD.

For example, all nurses on the NMC register must complete 35 hours of CPD in a three year period. E-learning can count towards some of the required CPD hours, so the great news is Academy e-learning modules can be used to evidence ongoing CPD hours!
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Each module on Academy gives an indication of the time required in “active learning” to complete it. Once the module is completed and the assessment passed, a certificate is then issued which can be downloaded.
The terms CPD hours/scores/points are used interchangeably, although a module on Academy does not give the number of CPD “points”, the general guide is that usually one hour of learning equates to one CPD “point”.
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Most of Florence Academy modules are independently accredited by the CPD Standards Office and many of them are also aligned to the Core Skills Training Framework (CSTF). Each course overview details whether the course is accredited and/or aligned, meaning you can be confident that they meet industry standards.
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To find out more about:
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- CPD Standards Office please visit here
- CSTF alignment please visit here
- NMC CPD revalidation please visit here

Log in to Florence Academy with the same details you use to log in to Florence.

You will be able to take all Academy courses and download course certificates for free.

It's free to learn on Florence Academy – you can go through all modules in a course and complete assessments without paying.
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We charge just £8.99 (ex VAT) to see and download each course pass certificate.
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You can buy your certificate immediately after completing the course (and passing your assessment), or you can purchase it later by clicking the "Get certified" button for the course on your certificates page.
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We accept most card types, including Visa and Mastercard. We don't currently take PayPal.
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*You won't need to pay for certificates for courses completed before 11 January, 2023. If you have finished registration with Florence and are a Florence worker, you can see and download course pass certificates for free.

You now have a public profile, so it’s much easier to share your achievements with your employer.
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When you download your certificate, you’ll see a link and a candidate number. Simply share the link and candidate number with your employer: they can use this information to view all the certificates (with dates) on your public profile.
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You can share your certificates on social media by linking to your public profile, too.
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We now charge a small fee to download our certificates. When you pay for your certificate, it’ll appear on your public profile.

There are a wide variety of courses that are available for free to Florence professionals. These include:

- Fire Safety
- Moving and Handling Theory
- Equality and Diversity
- First Aid and Life Support
- Safeguarding of Vulnerable Adults
- Mental Capacity
- Infection Control
- Medication Administration
- Information Governance
- Food Hygiene
- Health and Safety
- Dementia Level 1
- Guide to Nurse Revalidation
- Conflict Resolution
- Safeguarding Children (Child Protection)

Log in or create an account on our own fully accredited e-learning platform, Florence Academy, to browse the latest courses.

Yes, you can add as many users as you need.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

Academy is an online learning platform designed for those working in social care and looking for professional development. You can log in or create an account here.

Every course on Academy is free to take.

If you have finished registration with Florence and are a Florence worker, you can see and download course pass certificates for free. You can also access our video courses for free.

If you have not finished registration with Florence or you are not a Florence worker, it costs £8.99 (ex VAT) to see and download each course pass certificate, £7.99 (ex VAT) to purchase a video course and £29.99 (incl. VAT) to purchase a course collection.

Florence Academy is custom learning and development software built for health and social care organisations.

We work with 100s of businesses across the UK to help them take control, spend less time managing their staff training and meet all of their regulatory training requirements.

Our platform allows you to track your staff learning and development, assign new courses, send automated reminders, and download certificates.

We currently have 100+ CPD approved courses available (including the Care Certificate) and are always creating new interesting content for our learners.

Florence Academy has been built for the social care sector, primarily for small and medium sized providers and home care providers.

If you are running a care home, a support service or a domiciliary care business then Florence Academy has been designed for you.

Standard Florence Academy contracts are 12 months. You will have a dedicated account manager to choose the best pricing plan for your business. Get in touch to hear more.

Once you've added your staff to your account they will be alerted by email with a link to sign up. From this point they are free to access their account at any time, from any device.

We understand you might need to print off your staff’s certificates from time to time. So we’ve added a button to make this easy for you to do if you need to.

You will receive weekly reports showing useful stats and information personalised for your organisation.

We would love to hear from you about what specifically you like to see in reports to make sure we build that in for you.

Our team is available 24/7 via our online chat or by email.

With Florence Academy, you can be up and running in minutes. The current record for a small care home group (with 42 staff) to build out their training from scratch is 16 minutes. If you beat it let us know and we will send you some chocolates. Yes, really. 🤝

We take your data seriously here at Florence. We are Cyber Essentials certified and are on a number of public sector frameworks that involve a data security audit. If you have any specific questions regarding our data security, please contact our Data Protection Officer, Tom Wilshere, at tom.wilshere@florence.co.uk.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

Complex care is a specialist form of support available to those with a chronic or long-term health condition, who require extra assistance to manage their symptoms and complete day-to-day activities. Complex care can be provided either at home or in a residential nursing home, depending on the patient’s preference.

Complex care management is a package of care designed to effectively assist patients and their caregivers in managing medical conditions. This may involve support from our clinical team and will require us to work alongside other health professionals, such as GPs, social workers and district nurses.

Any long-term, progressive illness or injury is generally considered to be a complex need, including mental illnesses. Our professionals are fully trained to support people with a wide range of complex care needs.

You can arrange complex care today by talking to our friendly team. They’re available seven days a week, and are always happy to help out with any queries. Use the form on this page to request more information and they'll be in touch.

Once we’ve ascertained the care needs and any preferences, we’ll prepare a care plan that gives you just the right type and level of care required.

A complex care plan is designed to ensure the safe and effective delivery of care to individuals with complex needs. The process begins with a thorough assessment of a person, their condition, and the specialised care required to meet their unique needs. We work with a multidisciplinary team of  professionals to create well-rounded care plans tailored to each individual’s circumstances and needs.

Following the initial assessment, a team of specialist carers will be assembled that are highly trained in the specialist care required. A care plan should take a holistic approach to client care, taking into consideration both the emotional and physical needs of the clients and their overall well-being.

Complex care covers a broad range of health conditions and disabilities. Our services include, airway and respiratory care, Spinal injury care, Brain injury care, Neurological care, Autism and learning disabilities, and live-in care. 

Many clients are referred to us from the NHS while in the hospital, and our dedicated team work closely with  professionals to mobilise care plans allowing for a safe and supported return home. However, if you have an existing Personal Health Budget (PHB) in place or you have not yet been referred and you or a loved one requires complex care services, then you can reach out directly to our team to discuss what services you may require.

If you would like to find out more about the complex care services we provide, please call our friendly team on 0121 4683049 or email referrals mycareteam@florence.co.uk.

All incidents should be reported to the Incident management team via incidents@florence.co.uk. We facilitate and support the gathering and sharing of statements and information. This procedure ensures incidents are properly investigated, lessons are learned, and improvements implemented. A copy of our Incident Management Policy can be requested.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

The best way to report an incident to Florence is by email, so that both parties have a record of what was reported and when. Send a brief outline of what happened to incidents@florence.co.uk. If you need advice about whether the issue is reportable, please speak to your account manager.

Please don't approach Florence care professionals directly for statements. Instead, let us work with you to investigate so that we're both fully aware of the context.

We'll contact the care professional involved, share concerns and request a statement on your behalf. If you have any specific questions that you'd like us to ask, please pass them on. We're also happy to arrange follow-up questions after a statement has been shared with you.

If you want to speak to someone about an ongoing investigation, please contact incidents@florence.co.uk.

We aim to investigate within four weeks of incidents being reported. Sometimes investigations can take longer, especially if third parties like police or safeguarding teams are involved.

Unless there's a serious risk, our approach to NMC referrals is to wait until the investigation is complete, to make sure there are no alternatives to reporting.

If possible, we prefer to help nurses mitigate risk to their practice by giving them opportunities to reflect and learn. We ask that clients tell us if they think an urgent referral is needed, and share their reasons with us before reporting.

When care professionals are involved in a medication error or omission, it's important for them to review relevant documents so they can write a comprehensive statement. These might include topical MAR charts and entries from controlled drug registers.

If we ask you to supply this, please redact any identifiable details like service user names. It also helps if you can highlight the error on the MAR, especially if there are multiple entries.

Yes, you can do this by visiting the care professional's profile via your account and selecting the ‘block’ option, then providing a reason for the block.

We'll respect your decision to block the care professional without question, but it helps improve quality of care if you also send an email to incidents@florence.co.uk to tell us why you don't want to work with the care professional anymore. Given the right training and support, low-level concerns that are not incidents can be “nipped in the bud” early.

While it's important to be helpful, engage in the investigation and provide a statement, you should immediately tell Florence’s incident support team by emailing incidents@florence.co.uk.

We'll support you by finding out what the allegation is. Then, we'll get copies of witness statements, MAR charts and other documents that might help you write the statement. We'll also review your statement before it's sent to the service to make sure it's a factual, thorough response to the allegation.

If applicable, tell your union about the investigation – especially if your practice is in question. They may offer a statement-checking service.

You should follow the statement guidance, making sure that you give a full account – including relevant background information. Keep it factual: don't give your opinion about what others may or may not have done. Instead, stick to what you saw or heard personally. Always use professional language rather than slang or offensive language (unless you are directly quoting someone).

If you need any help writing your statement, please get in touch and we'll support you.

You are responsible for documenting the care that you give, and you need a login to do so. You may be given a generic login – for example, “Agency Nurse” instead of a name. If so, write your name at the end of each entry to maintain a clear audit trail of the care you've given.
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You should never use someone else’s login or ask someone else to complete care documentation for you. If you're asked to do that, speak to the person in charge and politely explain why it's important for you to have your own login.
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If you can't access the system with your own login, please raise this as an incident by telling both the manager at the care home or hospital and Florence.

Make sure you read the healthcare organisation description before you commit to working a shift. If you find out the healthcare organisation description isn't accurate when you arrive for your shift, that could be because resident needs or occupancy have changed.

If you're not comfortable taking extra responsibility, don't accept the keys and call Florence immediately. If you feel overwhelmed partway through the shift, raise your concerns with both Florence and the service manager to get support. Under those circumstances, you will need to complete the full shift.

In both cases, you should create an incident report to help stop the situation happening again.

Don’t panic! Around three-quarters of NMC referrals are closed at the initial screening stage.

Tell us straight away and one of our governance nurses will support you and help identify any training needs, reflection and remediation.

While it's important to be helpful and engage with the investigation, you should immediately tell Florence’s incident support team by emailing incidents@florence.co.uk.

We'll support you by finding out what the allegation is. Then, we'll get copies of witness statements, MAR charts and other documents that might help you prepare for the meeting. Sometimes, we can help you write a really detailed statement, which might mean you no longer have to attend the meeting.
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If applicable, tell your union about the investigation – especially if your practice is in question.

Always report your concerns, even if you're unsure about specifics. You can report to incidents@florence.co.uk through Florence’s Freedom to Speak Up Officer. Florence also has a Raising Concerns and Whistleblowing policy.

We rarely need to place someone’s account under review because of an incident. When this happens, it is either because you haven't given us a statement, or because serious allegations have been made about the way you practice.

In the second scenario, it might be too risky for you to keep working for Florence while the investigation is ongoing. Placing your account under review could help protect you from further allegations.

We support care professionals and healthcare organisations involved in incidents by phone, email and video call. To get support, email incidents@florence.co.uk during office hours and we'll arrange a call back. If you encounter an emergency while on shift, please contact the on-call team via the Florence app.

When we close an investigation, we email all people involved and tell them about the outcome, unless doing so breaches confidentiality. We'll normally contact the person who reported the incident and the witnesses that we spoke to during the investigation.

If we ask you to write a reflective account, we've identified a gap in your knowledge and want you to do some extra training. We need to make sure you've learned from the incident and know what you'd do differently to stop something similar happening again.

If you're a registered nurse, we recommend using the NMC template for reflection. You can also use this template for revalidation. If you're a care assistant or support worker, click here to download a reflective account template.

Investigating "near misses" is just as important as investigating adverse events. Learning from them could prevent a more serious incident – or a fatality. Near miss reports provide vital information about working conditions and processes, as well as highlighting areas that might need attention so they don't become a problem.

If you think you've been maliciously accused, write a thorough statement about the allegations anyway. Keep it factual, rather than emotional. If you believe there's a reason someone might have made up an allegation about you, please include this in your statement and we'll investigate.

Yes, you can add as many users as you need.

Yes we interview every professional who joins Florence and perform rigorous background checks covering relevant training and qualifications, right-to-work and criminal history.

We take your data seriously here at Florence. We are Cyber Essentials certified and are on a number of public sector frameworks that involve a data security audit.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

There is no added charge to book temp staff from Florence into shifts through neutral vendor.

Booking staff from non-Florence agencies into shifts costs 50p per hour plus VAT.

Booking your own staff into shifts costs 25p per hour.

There are no other fees.

We follow HRMC's guidelines.

Our fees when you book an agency worker or your own staff are VATable.
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When you book an agency worker, HMRC nursing concession will apply.

Each case is different, but in most cases, nurses do not attract VAT, and neither do some carer roles.

A neutral vendor service allows us, as the neutral vendor, to act as your agent so that you can book agency staff from a selection of agencies under a standard set of favourable pricing, terms and conditions.

Our neutral vendor service provides a fair process, allowing agencies to be tiered and compete equally within each tier.

Using us, you can book temp staff best suited to your shifts from various agencies and get a single invoice each week, saving you time and money.

Yes - Florence can provide a master vendor service and would be delighted to discuss this further.

For care providers in the private sector, there are typically VAT disadvantages to working with a master vendor, so we would recommend a neutral vendor.

If you are in the public sector, this is less of an issue, and master vendors tend to be the favoured option.

There is no simple answer. It depends on your organisation and current set up. We would be happy to discuss this further and propose what we believe is the best solution for you.

While there are benefits to having all bookings go through Florence, outside bookings do occur. Florence can process the billing for these and capture the MI.

From signing the contract, Florence takes 2-4 weeks to implement across a mid-size care organisation.

The short answer is yes.

You'll get an individual spend analysis to let you know what savings you can expect to make. If you won't make savings with Florence, we will also let you know.

It important to also consider the indirect costs of the processing and managing multiple agency relationships when considering savings.

We work with over 300 agencies across the UK. We are happy to add other agencies to Florence if they pass our compliance standards. If you have a favourite agency not on our panel, we would be delighted to add them.

Typically, 99%.

Unfortunately, there will always be some shifts we can't fill. At Florence, we don't like to make empty promises, so we will never say 100%.

We will give your company an individualised, accurate forecast based on your previous and expected future usage.

We cover all roles that a care provider may need. We primarily cover front-line care roles, including nurses, carers, and support workers, but we also provide catering, cleaning, driving, maintenance and administrator roles.

Yes, you can if they pass Florence's compliance standards. If they do not meet our standards we will discuss this with you and decide on the next steps.

Our neutral vendor offering is a separate company from our staffing company. We let our customers decide whether to add Florence's staffing business to their panel. There is no obligation to do this.

If you choose to add Florence to your panel, it is treated as every other agency in that tier. Florence will receive the shifts at the same time and get no preferential treatment.

Our system uses rule-based algorithms to match staff to your shifts, which you control. Simply put, our system keeps it fair and neutral.

Companies using Florence's neutral vendor solution each have a dedicated and backup account manager for ongoing support and training.

Your account manager and broader team are here to help you through any issues, 24/7.

When a shift is cancelled you will be notified and Florence will automatically attempt to find you a replacement.

You can also remove agencies from your selection at will.

We only provide technology and staffing services to health and social care providers. Unlike many other neutral vendors, care is not an afterthought or add-on. We only do care. So, our entire operation is built with that in mind.

Almost every home will engage with multiple agencies. Each agency is unique, so you will be managing different contracts, pricing and payment terms and approaches to compliance.

Managing this takes time, costs money and, in some cases, can add risk.

A neutral vendor can take this off you and simplify everything, freeing you up to do other higher-value tasks.

At Florence, we are guided by our customers' needs and powered by technology's potential. Unlike others, we strive for simplicity, innovation and always, integrity:
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- We only work in the care sector - making us experts who truly understand you. From understanding care roles and needs to VAT rules.
- When introducing a new solution, ease of use needs to be a top priority; our solutions are award-winning, with 91% of users rating Florence as "easy to use".
- Transparency is at the heart of what we do - even with pricing.
- Our customer support team is UK-based - meaning we can come and see you face to face and are always in your timezone.

Some neutral vendors look at your invoices and then offer to take a share of the savings. You only should pay a fair and transparent fee for the service, and any savings should be yours.

Many of our customers tell us they are often approached by consultants to help them select the best provider. If you are looking to keep an eye on costs, we recommend doing this work research & comparison in-house.

However, if you do decide to use a consultant, we recommend carefully reviewing the terms of service, including best rates, contractual obligations and most importantly agreeing a fixed rate.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

Florence helps Health & Social Care Organisations reduce their costs & improve profitability through our workforce management platform.

Our app allows you to manage your schedule, fill any shift gaps quickly and track all of your staff costs.

We also provide Temporary Staffing and World-class social-care training.

Florence is for NHS, Health & Social Care Organisations looking to reduce their costs & improve profitability.

Our app allows you to manage your schedule, fill any shift gaps quickly and track all of your staff costs.

We also provide Temporary Staff and World-class social-care training.

Florence is used by a range of care settings including care homes, nursing homes, supported living homes, NHS and private hospitals, domiciliary care services, complex care services and mental health services.

With Florence, you can be up and running in minutes. Book a consultation to see how quickly you could get started.

Florence is a pay as you go service, you only pay when you fill shifts with us.

91% of our users find it super easy to use and we are always at hand if you need a refresher training session for you and your teams.

You set your own rates but must comply with the minimum wage rate.

We provide nurses, carers, support workers with a variety of skills.

Yes. You can post shifts, review applicants and approve timesheets at anytime from anywhere.

Absolutely. At Florence we encourage continuity of care as much as possible and have a favourites feature so you can invite staff back, again and again.

Yes, you can add as many users as you need.

All incidents should be reported to the Incident management team via incidents@florence.co.uk. We facilitate and support the gathering and sharing of statements and information. This procedure ensures incidents are properly investigated, lessons are learned, and improvements implemented. A copy of our Incident Management Policy can be requested.

Yes we interview every professional who joins Florence and perform rigorous background checks covering relevant training and qualifications, right-to-work and criminal history.

No. We have no hidden costs, you only pay when you use us to fill shifts.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

We understand you might need to print off your staff’s certificates from time to time. So we’ve added a button to make this easy for you to do if you need to.

All incidents should be reported to the Incident management team via incidents@florence.co.uk. We facilitate and support the gathering and sharing of statements and information. This procedure ensures incidents are properly investigated, lessons are learned, and improvements implemented. A copy of our Incident Management Policy can be requested.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

We have shifts available across the UK in the social care sector and NHS. To find out if we have shifts near you first download the app, submit your basic details, including your postcode, and we’ll tell you if there are shifts currently available near you. If there isn’t any work nearby, we’ll add you to our waiting list. When shifts do become available, we’ll email you so you can continue registering.

It can take as little as 3 working days to register with Florence. If all your documents are eligible and in date, we are able to approve your application quickly. References and security checks often take the longest to sort out, so we recommend getting these ready first. We’ve put together a handy guide to registration here.

Our rates are set by the NHS trusts and the social care organisations we work with. This means the rates can change depending on your location, skills and preferences.

Rates can also change depending on the staffing needs of a care organisation or area – for example, if more care professionals are needed to fill shifts in a particular area, rates can go up.

Here’s a guide to the sort of rates you might see for advertised shifts:

NHS
Nurse: £20 - 51 per hour.

Social Care
Nurse: £22.50 - £50 per hour.
Care assistant/support worker: £11.50 - 28 per hour.

Once you’re fully registered, you’ll be able to see all the roles and rates available near you.

In the app, you'll be able to filter shifts by:

• Hourly rate.

• Distance from your address.

• Shift type (day or night).

• Break information (length of time; paid or unpaid).

• Travel and parking information.

• How other care professionals have rated the care provider.

You’ll get paid directly into your bank account every Thursday. If you need to get paid faster, we offer an ‘Instant Pay’ option: you can receive up to 60% of your pay when your timesheet gets approved (for a £1 admin charge).

• Simply download the Florence app.

• You can complete your entire registration process via the app.

• The team will be in touch to offer support.

• Enter your postcode and basic details to see if there are shifts available near you.

• If shifts are available, you can go ahead and complete registration.

• If there aren’t any shifts near you, we’ll put you on our waiting list and contact you when things change.

Find out which documents you need to register here.

You can see which documents you need to register with here.

We do not currently offer visa sponsorship, but if you’re currently in the UK on an eligible visa and have enough relevant care experience, you can register with Florence.

You’ll earn holiday pay every time you work a shift, and we’ll include it with your pay every Thursday. You can choose to take holiday whenever you like, using the holiday pay you’ve saved. You’ll see the gross amount – hourly rate, plus holiday pay – for each available shift on the Florence app. We’ll break down hourly pay and holiday pay on your payslip, too, so you’ll know how much you’ve accrued.

If you’re a care organisation, you can provide world-class online training to your team via Florence Academy for business, including the Care Certificate. Choose and assign from 100+ online courses, track progress at-a-glance and send auto-reminders so your team’s training never goes out of date.

If you’re a care professional, you can train for free in our e-learning space for health and social care professionals, Florence Academy.

Florence care professionals can take free mandatory courses during registration. Once you’re fully registered, you’ll have free access to all 100+ courses, which you can use for your professional development.

If you’ve never worked in care before, we offer a free Pathway to Care course. This includes everything you need to know to begin working in health and social care, so it’s a great way to kick-start your career.

Non-Florence care professionals can take courses for free and then choose to buy a certificate for £2.99 + VAT.

Got another question?
Head to our help centre to search frequently asked questions, or chat to us now.

You now have a public profile, so it’s much easier to share your achievements with your employer.
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When you download your certificate, you’ll see a link and a candidate number. Simply share the link and candidate number with your employer: they can use this information to view all the certificates (with dates) on your public profile.
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You can share your certificates on social media by linking to your public profile, too.
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We now charge a small fee to download our certificates. When you pay for your certificate, it’ll appear on your public profile.

We rarely need to place someone’s account under review because of an incident. When this happens, it is either because you haven't given us a statement, or because serious allegations have been made about the way you practice.

In the second scenario, it might be too risky for you to keep working for Florence while the investigation is ongoing. Placing your account under review could help protect you from further allegations.

We support care professionals and healthcare organisations involved in incidents by phone, email and video call. To get support, email incidents@florence.co.uk during office hours and we'll arrange a call back. If you encounter an emergency while on shift, please contact the on-call team via the Florence app.

When we close an investigation, we email all people involved and tell them about the outcome, unless doing so breaches confidentiality. We'll normally contact the person who reported the incident and the witnesses that we spoke to during the investigation.

Head to our help centre to search frequently asked questions, or chat to us now.

Proof of address: What you need to know

When you register with Florence, we ask for a document to prove where you live. This helps us confirm both your identity and your address.

A proof of address is a document that clearly shows your name and home address. You’ll need to provide one of the following documents to verify your address. These documents should either be from the past three months or, in some cases, the last year.

What documents can I use to prove my address?

Proof of address documents from the past 3 months:

• Utility bill: This can include gas, electricity, satellite TV, or landline phone bills.

• Bank or building society statement: A recent bank or building society statement or confirmation letter showing your name and address.

• Solicitor's letter: A letter confirming a recent house purchase or a land registry document.

Proof of address documents from the past 12 months:

• Mortgage statement: A statement from your lender for the past full year.

• Council tax bill: A council tax bill (typed version only) for the current tax year.

• Rent card or tenancy agreement: A rental agreement from your council or housing association for the current year.

• P45 or P60: A document you receive from your employer detailing your earnings.

• HMRC self-assessment letter or tax demand: A letter from HMRC related to your tax for the current financial year.

• Electoral register entry: A confirmation that you are listed on the electoral register.

• NHS medical card: A card showing your NHS registration or a confirmation letter from your GP practice.

Important information about the UK tax year:

In the UK, the financial year runs from 6 April to 5 April the following year. Make sure the document you submit is from the current financial year—it’s important to check the dates on your documents.

What documents can’t I use as proof of address?

Unfortunately, we cannot accept the following documents to prove your address:

• Payslips

• Letters from hospitals

• Mobile phone bills

• Provisional driving licences

• Credit card statements

What if I don’t have a document that proves my address?

If you're unable to provide one of the documents listed above, don’t worry—we’re here to help. Simply click here to chat with us, and we’ll assist you in finding a suitable alternative.

What is considered a reference?

To work with Florence, you'll need at least two employment references who can confirm your professional care experience. These must come from a professional email address.

Multiple references that cover the 3 consecutive years are also welcomed.

​Important: For both nurses and care assistants, one of your references must be from your most recent UK employer. Your references must also be verified through your work history.

From overseas?

If you are from outside the UK, references must be on company letterhead paper and should be attached to an email from a professional address.

No references?

Unfortunately, if your references don't confirm your care experience, we will not be able to continue with your application.

What is the minimum work experience for Florence?

Social care shifts:
- Care workers, support workers, and senior carers: At least six months of UK work experience.
- Nurses: At least one year of experience as a UK nurse.

NHS shifts:
- Nurses: At least six months of NHS experience.

I qualified as a nurse abroad. Can I work for Florence?

Yes! We're proud to work with care professionals who have experience from all over the world.
​To work as a nurse for Florence, you'll need a valid NMC PIN and proof of at least one year of nursing experience.

How do I prove my right to work if I have a UK or Irish passport?

If you have a UK or Irish passport (valid or expired), you can use it to prove your right to work in the UK. During registration, we'll verify it through our online interview platform, Willo.

Make sure:

• All four corners of your passport are visible.

• All text is clear and easy to read.

• You provide the original passport, not a photocopy.

If your passport is in a different name than your legal name, see what to do here.

How do I prove my right to work if I’m not a UK citizen?

If you have a Biometric Residence Permit (BRP), Biometric Residence Card (BRC), or Frontier Worker Permit (FWP), you’ll need to generate a share code through the Home Office online service. We'll ask for this code during your registration interview on Willo.

If your share code is in a different name than your legal name, see what to do here.

Do I need to provide any other documents?

Depending on your visa type, we may need additional documents. Learn more about the requirements for:

• Skilled Worker visas

• Student visas

Once your right to work is confirmed, we’ll update your registration automatically.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.