How to
register

Social care shifts:
– Care workers, support workers, and senior carers: At least six months of UK work experience.
   – Nurses: At least one year of experience as a UK nurse.

NHS shifts:
– Nurses: At least six months of NHS experience.

What is considered a reference?
To work with Florence, you’ll need at least two employment references who can confirm your professional care experience.
   – These must come from a professional email address.
   – If possible, multiple references covering the past 3 consecutive years are also welcome.

From overseas?
If you are from outside the UK, your references must be:
   – On company letterhead paper, and
   – Attached to an email from a professional address

​Important: For both nurses and care assistants, one of your references must be from your most recent UK employer. Your references must also be verified through your work history.

No references?
Unfortunately, if your references don’t confirm your care experience, we will not be able to continue with your application.

To confirm your Right to Work (RTW) in the UK, we’ll need one of the following:

For British Citizens:
A copy of your passport or your birth certificate with proof of your National Insurance (NI).

For Non-British Citizens:
Proof of a valid visa:
   – Tier 2 visas: You’ll also need to submit your Certificate of Sponsorship (CoS).
   – Tier 4 visas: You’ll also need to provide an enrolment letter and course term dates.
   – Overseas applicants: You’ll need to provide a sharecode from the UK government website, using your Biometric Residence Permit (BRP) card, along with a valid photographic ID.

Note: We do not sponsor visas and no longer accept overseas passports for Right to Work checks.

To work with Florence, you’ll need the right police check for your location.

England & Wales (DBS)
   – If you already have an Enhanced DBS check on the Update Service: Upload a photo of your certificate.
   – If you’re not registered with the Update Service: You’ll need to apply for a new Enhanced DBS check and register it on the service. Read about how to register and get a new certificate here.
   – You’ll need to pay for your DBS renewal upfront, but we’ll reimburse the fee after you complete your first two shifts.

Scotland (PVG)
   – Once your application is nearly complete, we’ll submit your email to Disclosure Scotland.
   – You’ll then receive an email from them with instructions to complete your PVG application.
   – You’ll pay upfront, but we’ll reimburse the fee after you complete your first two shifts.

Northern Ireland (AccessNI)
   – Once your application is nearly complete, we’ll provide you with a code.
   – Use this code to apply for an AccessNI certificate through their website—this must be requested via an employer.
   – There is no cost to you for this check.

To register with Florence, please provide one* document that verifies your address. This document helps us confirm both your identity and place of residence. Read more info here.

Accepted proof of address documents issued within the last 3 months:
   – Utility bill (e.g., gas, electricity, satellite TV, landline phone)
   – Bank or building society statements/account confirmation letter
   – Solicitor’s letter confirming a recent home purchase or land registry document

Accepted proof of address documents issued within the last 12 months:
   – Original mortgage statement from a recognised lender (covering the previous full year)
   – Council tax bill (typed version only) for the current tax year
   – Rent card or tenancy agreement from the council or housing association (current year)
   – P45 or P60
   – HMRC self-assessment letter or tax demand dated for the current financial year
   – Electoral Register entry
   – NHS medical card or a registration confirmation letter from your GP practice

Important: Ensure your documents reflect the current UK tax year, which runs from 6 April to 5 April the following year.

Documents we cannot accept:
   – Payslips
   – Hospital letters
   – Mobile phone bills
   – Provisional driving licence
   – Credit card statements

*Note: NHS applicants and those in Northern Ireland will need to submit two documents to prove their address. If you have any questions or need assistance with finding suitable documents, click here to chat with us.

If you’re a nurse, we’ll need your 8-digit NMC PIN and expiry date so that we can verify your registration with the NMC.

Carers in Northern Ireland must provide a valid NISCC PIN to register with Florence.

If you’re not yet registered, you can apply via the NISCC website. Once you have your PIN, enter it onto the app so we can verify your status.

All applicants need to provide valid* certificates for all trainings listed below:
   – Basic Life Support (Theory) (valid 1 year)
   – Equality, Diversity & LGBTQ+ (valid 3 years)
   – Fire Safety (valid 1 year)
   – First Aid (valid 1 year)
   – Health and Safety Inc COSHH / RIDDOR (valid 3 years)
   – Infection Control (incorporating Covid 19) (valid 1 year)
   – Information Governance Inc GDPR (valid 1 year)
   – Manual Handling (Theory) (valid 2 years)
   – Safeguarding Children (valid 1 year)
   – Mental Capacity Act (valid 1 year)
   – Understanding Learning Disabilities & Understanding Autism Disorder (valid 3 years)

Additionally, applicants should also provide valid* certificates for the below trainings, depending on the role and/or location:
   – Florence Code of Conduct: Care Support Workers (one-off) – carers; senior carers; support workers
   – Practical Moving and Handling (valid 1 year) – carers; senior carers; support workers; Northern Ireland nurses
   – Food Hygiene (valid 3 years) – carers; senior carers; support workers
   – Prompting and Assisting with Medication (Home Care) (valid 1 year) – support workers and home carers
   – Lone Worker (valid 1 year) – support workers and home carers
   – Medication Administration (valid 1 year) – nurses; senior carers; support workers
   – Medication Competency Assessment (valid 1 year) – nurses only
   – Safeguarding Adults Level 2 and Level 2 (Adult Support and Protection) (valid 2 years) – Scotland, England, and Wales healthcare professionals only
   – Practical Basic Life Support (valid 2 years) – Northern Ireland healthcare professionals only
   – Oral Health & Dysphagia (valid 2 years) – Northern Ireland healthcare professionals only
   – Face-to-face Safeguarding Level 2 (valid 3 years) – Northern Ireland healthcare professionals only
   – HCP Induction programme – Northern Ireland (one-off) – Northern Ireland healthcare professionals only
   – Deprivation of Liberty Level 2 (valid 3 years) – Northern Ireland healthcare professionals only
   – Safeguarding Adults Northern Ireland (valid 1 year) – Northern Ireland healthcare professionals only
   – Deprivation of Liberty Level 3 (valid 3 years) – Northern Ireland nurses only

*If you’re missing any of the above training certificates—or if they’ve expired—you can complete most of them for free with Florence Academy. Our team will provide you with guidance and support throughout the onboarding.

We will ask for records to prove you have the following immunisations:
– 1 BCG vaccination
– 2 MMR vaccinations
– 3 Hepatitis B (HEP B) vaccinations (We can accept 2 and allow a temporary pass to work while you receive your third dose.)

Varicella: We only need proof if you have not had chickenpox or shingles.

You’ll need to upload your CV to the app.
Please include:
   – Your full work history and employment information
   – Explanations for any gaps in your employment, such as parental leave, family care duties, travel, etc.

No CV?
No problem! We offer an easy-to-use CV builder tool that makes creating a CV quick and simple. Your consultant will provide access to this tool once you begin the onboarding process in the app.

We’ll need a copy of your Statement of Entry (SOE) to confirm your eligibility to work in NHS facilities.
The SOE is an official document that confirms your registration with a professional regulatory body, such as the Nursing and Midwifery Council (NMC).

You’ll need to complete a Fitness to Work (FTW) assessment form, which we will provide. We’ll then send this form, along with a copy of your vaccine record, to the NHS facilities.

We will send you a short new starter form during the onboarding process.
The form will ask for information about your medical history, vaccination dates, and your consent for occupational health to assess your questionnaire and immunisation record. This information is required to create your Fitness to Work certificate.

You must provide official proof of your National Insurance (NI) number by submitting one of the following:
– An official HMRC letter
– P45/P60
– Original NI Card

Submission of one of the following:
– Nursing Qualification (Nurses only)
– Statement of Entry (SOE)
– Qualification date
– NMC pin number