Understanding your role

Industry-backed learning

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Learning outcomes

Describe the main duties and responsibilities associated with your role

Recall the standards and codes of conduct that apply to work within your role

Acknowledge the central role that previous experiences, attitudes and beliefs can play in influencing someone's day to day practice

Discuss your employment rights and responsibilities

Recall the aims, objectives and values of the service in which you work

Know how and when to escalate concerns at work, and define what is meant by the use of the term 'whistleblowing'

Explain the importance of openness and honesty in regard to errors you may make within your practice

Recall the differences between personal and professional relationships

Explain why it is important to work in partnership with others

Describe ways in which you can work in partnership with others within your day to day practice

List the core principles of conflict resolution, as applied to working in partnership with another person or service and identify sources of additional support

Describe the main duties and responsibilities associated with your role

Recall the standards and codes of conduct that apply to work within your role

Acknowledge the central role that previous experiences, attitudes and beliefs can play in influencing someone's day to day practice

Discuss your employment rights and responsibilities

Recall the aims, objectives and values of the service in which you work

Know how and when to escalate concerns at work, and define what is meant by the use of the term 'whistleblowing'

Explain the importance of openness and honesty in regard to errors you may make within your practice

Recall the differences between personal and professional relationships

Explain why it is important to work in partnership with others

Describe ways in which you can work in partnership with others within your day to day practice

List the core principles of conflict resolution, as applied to working in partnership with another person or service and identify sources of additional support

About this course

This module is aimed at new care workers and is normally offered as part of the Care Certificate, although it may be completed as a standalone. It supports new care workers to understand their job role, rights, duties and responsibilities. It includes the differences between personal and professional relationships, and being able to work in partnership with other people- including colleagues, service users, seniors and other care staff. This module is CPD accredited.

Course curriculum

Chapter 1 : Duties and Responsibilities

Chapter 2 : Standards And Codes Of Conduct

Chapter 3 : The Influences Of Previous Experiences, Attitudes, And Beliefs

Chapter 4 : Employment Rights And Responsibilities

Chapter 5 : Modern slavery

Chapter 6 : Aims, Objectives And Values Of Services

Chapter 7 : Raising Concerns

Chapter 8 : Personal And Professional Relationships

Chapter 9 : Working In Partnership With Others

Chapter 10 : Summary

Chapter 11 : A Chance To Reflect

Chapter 12 : References

Get certified

  • Showcase your skills with a course certificate, for use in your professional records, portfolio or in job interviews

  • Individual course certificate £8.99 (ex. VAT)

  • Increase professional credibility

FAQ

What is CPD?

Continuous Professional Development (CPD) is the way that professionals continue to learn and develop throughout their career and ensure they keep their skills and knowledge up to date to be able to practise safely.

If you work in a role that requires registration with a regulatory body such as nursing, then you are required to keep your skills and knowledge up to date through CPD.

For example, all nurses on the NMC register must complete 35 hours of CPD in a three year period. E-learning can count towards some of the required CPD hours, so the great news is Academy e-learning modules can be used to evidence ongoing CPD hours!

Each module on Academy gives an indication of the time required in “active learning” to complete it. Once the module is completed and the assessment passed, a certificate is then issued which can be downloaded.

The terms CPD hours/scores/points are used interchangeably, although a module on Academy does not give the number of CPD “points”, the general guide is that usually one hour of learning equates to one CPD “point”.

Most of Florence Academy modules are independently accredited by the CPD Standards Office and many of them are also aligned to the Core Skills Training Framework (CSTF). Each course overview details whether the course is accredited and/or aligned, meaning you can be confident that they meet industry standards.

To find out more about:

Will any care home accept my certificates?

Any care home/NHS Trust outside of Florence can accept them, depending on their policies. Sometimes organisations have a preference for a certain course or they might ask to see the learning outcomes to be sure what has been covered in the course, we recommend you check with them directly.

How to pay for Academy certificates

It's free to learn on Florence Academy – you can go through all modules in a course and complete assessments without paying.

We charge £8.99 + VAT (where applicable) to see and download each course pass certificate.

You can buy your certificate immediately after completing the course (and passing your assessment), or you can purchase it later by clicking the "Get certified" button for the course on your certificates page.

We accept most card types, including Visa and Mastercard. We don't currently take PayPal.

What is Florence Academy?

Academy is an online learning platform designed for those working in social care and looking for professional development. You can log in or create an account here.

Who creates the learning content on Florence Academy?

Our Florence Academy specialist Clinical Content Team is made up of experts in health and social care and digital learning - a winning combo. We are skilled and experienced and create accurate and interesting learning experiences on any topic. We are:

  • clinical experts

  • writers, editors and proofreaders

  • creative designers

  • learning experience creators

  • data analysers.

We focus on producing accurate and relevant learning content you can trust.

Florence Academy content disclaimer

The information and online educational content provided by Florence Academy is intended for general knowledge and educational purposes only. It is designed to assist you in meeting your continuing professional development (CPD) requirements. Florence Academy cannot be held responsible for the performance or implementation of your duties at work or professional skills.

The content should not be considered medical, health, wellness, nutritional advice or consultation. It is not a substitute for the services or advice of a qualified health professional who provides evidence-based care within a specific context. The content is generalised and does not take into account an individual's circumstances, physical well-being, mental state, or medical needs, which are important factors in correctly diagnosing and treating any health condition.

Florence Academy explicitly advises against disregarding medical advice or encouraging others to do so, or delaying seeking medical advice based on this content.

While Florence Academy strives to ensure that all content is complete and accurate at the time of publication, we do not assume responsibility for any errors, omissions, or defects in the content. Florence Academy does not guarantee the accuracy of information provided by any third party and accepts no liability for any loss or damage that may occur as a result of relying on such information.

Suitable for

Care Assistant

,

Senior Care Assistant

,

Other staff

30-40 minutes

Free (ex. VAT)

Certificate £8.99 (ex. VAT)*

*Certificates are free for active Florence workers