4.4 rating on Trustpilot

Florence Agency Manager vs. Neutral Vendors

2,000+

Health & care organisations
trust Florence

95%

Customers reporting a
positive experience

100k+

Health & care professionals
use Florence every day

2,000+

Health & care organisations
trust Florence

95%

Customers reporting a
positive experience

100k+

Health & care professionals
use Florence every day


Comparison

Many neutral vendor tools aren’t designed specifically for health and social care, which can sometimes lead to systems that feel less intuitive. Many organisations provide neutral vendor solutions, each with different approaches and levels of specialisation.

While some solutions support the care sector, they are often part of a broader offering rather than a dedicated focus. At Florence, we focus solely on care, with Agency Manager built to meet its unique needs.

Below, we outline some key differences between Florence and other neutral vendor tools. We encourage you to conduct thorough research to find the best solution for your organisation.

Florence
Other neutral vendors

User experience

User experience

Intuitive, easy-to-use system

Intuitive, easy-to-use system

Accessible via web and mobile app

Accessible via web and mobile app

Payments & timesheets

Payments & timesheets

Automatically pays agencies upon receiving funds

Automatically pays agencies upon receiving funds

Only booked shifts can be invoiced

Only booked shifts can be invoiced

Agencies must submit timesheets within 7 days or be blocked

Agencies must submit timesheets within 7 days or be blocked

Maximum 14-day approval/rejection window for timesheets

Maximum 14-day approval/rejection window for timesheets

Manual processes, delays and fraud risk

Manual processes, delays and fraud risk

Reporting & transparency

Reporting & transparency

Real-time historic & future booking data

Real-time historic & future booking data

Accrual reports show cost-saving opportunities

Accrual reports show cost-saving opportunities

Highlights real-time staff costs for better decisions

Highlights real-time staff costs for better decisions

Limited reporting and no cost-saving insights

Limited reporting and no cost-saving insights

Financial & audit controls

Financial & audit controls

Rigorous annual audits (free for agencies)

Rigorous annual audits (free for agencies)

Clients can amend approved invoices with full audit trail

Clients can amend approved invoices with full audit trail

Integrated bank shift feature to fill gaps before agencies

Integrated bank shift feature to fill gaps before agencies

Compliance controls

Compliance controls

Validates critical compliance documents to protect clients

Validates critical compliance documents to protect clients

Blocks candidates if key documents expire

Blocks candidates if key documents expire

Staffing control & customisation

Staffing control & customisation

Only allows PAYE workers (no umbrella loopholes)

Only allows PAYE workers (no umbrella loopholes)

Agency permissions can be set by role, location & rates

Agency permissions can be set by role, location & rates

Regional Managers can be required to approve agency shifts

Regional Managers can be required to approve agency shifts

Option to invite 'favourited' workers for shifts (continuity of care

Option to invite 'favourited' workers for shifts (continuity of care

Account management

Account management

Dedicated Account Manager for every location

Dedicated Account Manager for every location

24/7 customer support with a 5-min response time

24/7 customer support with a 5-min response time

*Comparisons are based on aggregated insights—no direct reference is made to any single competitor.

personalised demo

Curious to find out more?

We’re here to partner with you in your flexible-workforce management. That’s why we start every relationship with a consultation. Fill out your details and our friendly team will be in touch.

Smiling woman sitting at a desk using a laptop in a bright, modern workspace, with a notebook, phone, and coffee nearby, and a blurred coworker working in the background.

personalised demo

Curious to find out more?

We’re here to partner with you in your flexible-workforce management. That’s why we start every relationship with a consultation. Fill out your details and our friendly team will be in touch.

Smiling woman sitting at a desk using a laptop in a bright, modern workspace, with a notebook, phone, and coffee nearby, and a blurred coworker working in the background.

personalised demo

Curious to find out more?

We’re here to partner with you in your flexible-workforce management. That’s why we start every relationship with a consultation. Fill out your details and our friendly team will be in touch.

Smiling woman sitting at a desk using a laptop in a bright, modern workspace, with a notebook, phone, and coffee nearby, and a blurred coworker working in the background.