How we helped

• Saving time and money.

• Responsive support for last-minute cover.

• More resources to provide outstanding care.

The journey

Enable Care specialises in offering one-to-one nursing care and rehabilitation services for individuals with acquired brain injuries (ABI) and other neurological conditions. Their focus is on helping people regain essential skills to lead fulfilling lives. Due to their reliance on agency support for staffing, Director of Nursing, Rachael Ellis, turned to Florence for a streamlined solution to save time, reduce costs and ensure outstanding care for residents.

“At Enable Care, I make sure we stick to policies and procedures, deal with issues appropriately and maintain proper staffing levels. I also support nurses if they have any difficulties on shift, perform audits and create workable action plans,” says Rachael. “We work with unique residents who need one-to-one care and we don’t recruit our own full time staff, so we use agencies a lot. Our parent company started using Florence, found it great and that’s why we started using Florence too.” 

Enter Florence

“The main difference between Florence and a traditional agency is the online platform,” explains Rachael. “Florence is very easy to use.”

“My main concern before switching was continuity of care,” she continues. “Our old agency knew us well, so they sent us the same workers for consistency.” Happily, Rachael got exactly what she needed with Florence. “I have a lot of workers on my favourites list,” she says. “It’s almost too long now!”

“I really like how reliable Florence is for last minute cover,” says Rachael. “Before we switched, we had trouble filling shifts when people called in sick, but now I have peace of mind – all I need to do is reach out.”

“Florence is so responsive and easy to use,” she explains. “I can create custom last-minute shifts and get in touch via web chat. I was so surprised to hear the telephone ring within minutes of requesting a call back, which is brilliant!”