How Florence helped We Care Group’s Finance Director cut costs by 12%
Find out how We Care Group used Florence's platform to cut staffing costs and create workforce efficiencies in their group of 35 care homes.
12%
eduction in agency hourly charge rates
35
locations with an increase in efficiency in managing agencies
∞
Significant time savings for care home teams and head office
The challenge
We Care has been expanding its portfolio of care homes over the last few years, growing to 35 locations across the UK. As the organisation scaled, managing agency staff became increasingly fragmented and challenging. With multiple agencies, inconsistent processes, and inefficiencies in invoicing and compliance tracking, We Care needed a solution to bring order and efficiency to their temporary staffing operations.
The Florence solution
After reviewing the market, and comparing other neutral vendor solutions, We Care identified Florence as the standout choice. From the very first interaction, it was clear that Florence deeply understood and cared about the social care sector. While they offer innovative products, they also prioritise exceptional customer service—going the extra mile by visiting each We Care home during the setup phase.
Florence’s Agency Manager helped We Care standardise and refine its panel of agencies, improving fill rates, enhancing quality, and reducing costs. The system is intuitive and easy to use, and We Care has peace of mind knowing that human support is just a call away if needed.
Why Florence?
Efficiency and cost savings: Since going live with Florence’s Agency Manager, We Care has seen agency hourly charge rates fall by 12%.
Deep understanding of social care: Florence isn’t just a tech company—they specialise in health and social care. They deeply understand the sector’s unique challenges and needs, ensuring their solution truly works for each of them.
Hands-on support: The team personally visited each care home during setup, ensuring a smooth transition.
Real-time insights: The head office now has instant access to real-time data allowing the central finance team to make a greater impact through informed decision making.
Favourite Florence features
Standardised agency panel & tiering system: Improved fill rates and ensured better quality staff.
Simplified invoicing: One invoice, meaning greatly reduced administrative burden at the head office.
Compliance automation: Florence has raised compliance standards, taking the strain off both We Care and its partner agencies.
Ongoing improvements: Florence consistently takes feedback on board and quickly acts to enhance the platform.
The results
12% reduction in agency hourly charge rates
Across 35 locations an increase in efficiency in managing agencies
A more seamless and transparent invoicing process
Significant time savings for care home teams and head office
Improved compliance and quality of agency staff
