published on
March 11, 2022

How to See Which Care Homes on Florence have COVID-19 Symptoms 

Fiona Millington
posted on
COVID-19: Nurses & Carers

Nurses and carers using Florence have asked us how care homes are communicating suspected cases of COVID-19. We appreciate your worry about going to a care home without knowing the conditions beforehand.

We have a straightforward process in place, which we'll explain below.

How care homes tell us about suspected coronavirus cases

Every 24 hours, care homes on Florence are asked whether they are seeing COVID-19 symptoms at their home. They must answer 'yes' or 'no' to this question before being able to continue using the platform.

Here's what the pop-up looks like:

COVID-19 care home screening question
COVID-19 care home screening question

What happens when they answer?

  • No = they are able to continue using the platform as normal.
  • Yes = a COVID-19 notification will automatically be added to the home's pages and shift reminders on Florence.

How do I see if there are suspected cases?

A notification will appear on the care home's shift pages, and in shift reminder emails to Florence staff.

The notification will look like this:

COVID-19 notification on Florence
COVID-19 notification on Florence

You will see this notification on every home that reports a suspected case. It will stay on the home's associated shifts until the home is able to report they do not have any cases.

Staying safe

We understand this is a difficult and stressful time, and we appreciate the incredible work you’re doing every day on the frontline of this crisis.

Florence is working to keep you, residents and care homes protected from the spread of infection. If you are unsure, please see our guidelines on what we are doing to help all Florence users, as well as see our policy for nurses and carers to follow during this time.

If you have any questions, please get in touch by calling your account manager on 020 3911 2555, or emailing us at

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