published on
March 11, 2022

What the Florence ratings update means for your home

posted on
News and Updates

We’re pleased to announce that the way ratings are given on Florence is changing.

Here’s what’s changing and why.

What’s changing?

We’re now making it optional for care homes to rate a nurse or carer every time they work a shift at your home. 

Instead you will be given the choice to rate someone as we’d still love to know if a nurse or carer has done a great job. 

We are also reducing the number of ratings on Florence from six down to two. If you choose to, care providers will be asked to give an overall rating based on a nurse or carers’ performance on shift. 

The reliability rating will remain the same and be automatically updated based on whether a shift is cancelled or not by a nurse or carer. 

Ratings will now look like this:

Why we’ve decided to make these changes

We took into account feedback from Florence users and want to make sure that each rating is a true reflection of the experience a home has had working with a Florence nurse or carer. 

By having less categories in our rating system, we hope that it will take less time for homes to provide a more accurate rating.

We hope the new rating system provides a more dependable score for care providers to refer to when choosing a Florence nurse or carer for their shift.  

Why are ratings still relevant?

Our rating system has revolutionised professional accountability in social care. A good rating will help you decide on the right nurse or carer to fill a shift at your home.

Ratings ensure we can offer full transparency for our nurses, carers and care providers. 

Here to help

As always, we are here to help answer any questions you may have. Simply get in touch with your account manager using the email address, or by calling 0203 911 2555.

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